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Andrey1982
New Contributor

Hanging of webinar sessions with recording in the new GoTo when they are closed.

good afternoon. In the new version of GoTo on a Win 10 laptop, after the end of the webinar and recording, the session hangs, I can’t close it from the same laptop. What is necessary for this not to happen?

1 REPLY 1
AshC
GoTo Moderator

Re: Hanging of webinar sessions with recording in the new GoTo when they are closed.

@Andrey1982  The software should not be hanging at all when you decide to close the webinar.  We'll want to examine the PC in question further to determine the root cause, if you have time to contact Customer Support by phone:  https://support.goto.com/webinar/help/how-do-i-contact-gotowebinar-customer-support-g2w090151 


Ash is a member of the GoTo Community Care Team.

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