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Dawg99
New Contributor

How long are cloud recorded gotomeeting sessions kept?

We have just enabled the cloud recording for gotomeeting. Does anyone know how long these sessions will be available online?

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: Locate cloud recordings older than one year?

Hi @CalynG ,

While we do not keep GoToMeeting History longer than one year, and thus recordings are also recycled after that point, if you had the original GoToMeeting recording link we may be able to recover it for you through a Customer Support escalation.

 

If you don't have the original recording link, then I'm afraid there's no way for us to recover the file.

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15 REPLIES 15
StacyP
New Contributor

Recordings EXPIRED after 12 months NO NOTICE

After 20 minutes with tech support it was determined that the reason for my missing recordings and broken links was due to a 12 month expiration window on your system. I do not recall ever seeing a notice that anything I record must eventually be downloaded or they will expire in 12 months. I am a national trainer and it is now discovered that ALL users across our platform no longer have access to the training review links they have received. Likewise, I must now re-do a year's worth of work and recordings that were created for our online curriculum.  This one thing will now cost me months to re-create and recover from.  I am distraught over this. Is there any way your backups might be able to recover a handful of my most valuable recordings? 

Stacy@csifg.com

AshC
LogMeIn Contributor

Re: Recordings EXPIRED after 12 months NO NOTICE

Hi Stacy,

I am sorry for any disconnect there.

 

To be clear, your recordings won't expire, but your Meeting History definitely recycles after 12 months.  If you still have the original share link, this will remain active indefinitely (I haven't heard any plans to change this behavior).

CalynG
Active Contributor

Locate cloud recordings older than one year?

This may not be possible, but I figured I'd ask to make sure either way. A user on our team had a recording that was saved to the cloud in October of 2018. Based on this slightly dated thread post (https://community.logmein.com/t5/GoToMeeting-Discussions/How-long-are-cloud-recorded-gotomeeting-ses...), there is no upper limit to how long the recordings are stored online, but meeting history only goes back by one year (according to https://support.goto.com/meeting/help/view-meeting-history-hub). Is there a way to be able to locate the link to recordings older than one year to download them, or are the recordings simply deleted after they are removed from the meeting history?

AshC
LogMeIn Contributor

Re: Locate cloud recordings older than one year?

Hi @CalynG ,

While we do not keep GoToMeeting History longer than one year, and thus recordings are also recycled after that point, if you had the original GoToMeeting recording link we may be able to recover it for you through a Customer Support escalation.

 

If you don't have the original recording link, then I'm afraid there's no way for us to recover the file.

View solution in original post

Tho-Mas
Active Contributor

Re: Locate cloud recordings older than one year?

 

so that statement from 2017 is no longer valid?

Recordings.JPG

AshC
LogMeIn Contributor

Re: Locate cloud recordings older than one year?

@Tho-Mas You are referencing a GoToTraining thread, which is a different service than GoToMeeting.

 

GoToMeeting's History has always ended at 1 year, and now GoToMeeting recordings are also set to expire simultaneously.

 

To be clear, this has no effect on either GoToWebinar recordings or GoToTraining recordings.

aschtainer
New Contributor

Re: Locate cloud recordings older than one year?

Hello, I need to retrieve the recordings of the training we did more than a year ago.

I have the links. Who should I send them to?

AshC
LogMeIn Contributor

Re: Locate cloud recordings older than one year?

@aschtainer If you are referencing a GoToMeeting cloud recording, we delete everything after 12 months.  There is no 'recovery' process as we no longer have the data accessible. 

AshC
LogMeIn Contributor

Re: How long will recordings be available in the organizer's web account?

Hi @Hanso 

Your GoToMeeting history and cloud recordings are available for 365 days after the broadcast.