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New Contributor

Interactive Recording issue

Hi, has anyone had issues around interactive

 

We have 8 users - all of whom have GoToMeeting and one of whom also has GoToWebinar. We recently upgraded our GoToWebinar product to Pro and moved it from one user to another user. However now we're not getting interactive recordings - only audio recordings. Any idea what the fix is? Under user settings > Features > Record Meetings > we've selected the 'Cloud' option and hit save. But it hasn't made a difference :-( Any ideas?

3 REPLIES 3
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LogMeIn Contributor

Re: Interactive Recording issue

Hi @Fothe,

If you are referencing GoToMeeting, there's an Organizer setting to toggle: Settings page > Recording > Include webcams in the recording

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New Contributor

Re: Interactive Recording issue

Thanks Ash.

 

LogMeIn support have now fixed the issue :-) Spoke to a very nice lady in Guatemala who escalated it for me and got it sorted.

We have a corporate account and for some reason, when we switched our GoToWebinar Pro product from one user to another user (we have 8 users in total) we lost the cloud/web cam recording feature.

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LogMeIn Contributor

Re: Interactive Recording issue

OK, that's great to hear!