AshC, when I set up my webinars, I include dial-in phone numbers for the U.S. and Canada. However, only the Canadian number is showing up on my confirmation emails and reminder emails that are sent out to the attendee. One of our U.S. attendees rushed to call the number to access the webinar and didn't realize she was calling a Canadian number and was charged a large sum for long-distance.
Shouldn't the US number also display on all of the attendee communications? This is the first time I've been made aware of it for any of our webinars.
@AESP GoToWebinar email communications will have a link that states something similar to "Calling From Another Country?" where users can click to see a full list of available dial in options.
You may also set a preferred country if the U.S. dial-in is what most attendees will utilize: https://support.goto.com/webinar/help/set-default-audio-options-g2w020003
@spiceagent11 Phone numbers are not assigned until a GoToMeeting is scheduled. Once complete, you will see the audio information in the template used to invite attendees.
@spiceagent11 we do not provide a list of local numbers as they change and we also want to balance the number of calls each of our conference call bridges is carrying. When you schedule your meeting you can select which countries you provide a phone number for, then a number is assigned and can be accessed through the meeting invitation.