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GlennD
GoTo Manager

Is there a dial in number for my country?

Hi,

Organizers:

  • Log into your account and choose Settings to configure your default audio options. 
  • Click Edit to choose from the list of countries you can provide Long Distance numbers for. (Attendees pay their local toll rate)
  • Click Edit to choose from the list of countries you can provide Toll Free Numbers for. You must have the OpenVoice service as well in order to do this. If you do not have OpenVoice you can add it.
  • If you need to provide a number for a country that is not in our Long Distance list, it may be available in our OpenVoice service.
  • Our built-in computer audio is always free and available though our desktop software, web app and mobile apps.

Attendees:

  • If you are invited to a GoToMeeting and a long distance number is not listed for your location, please contact your organizer directly as they may be able to edit their meeting and add one. If your country is not covered by our Long Distance list you can still join your meeting and use the Computer Audio option.
  • If you have registered for a GoToWebinar or GoToTraining session, check your registration email for a link to a list of available numbers. If your country is not covered by our Long Distance list you can still join your meeting and use the Computer Audio option.
Glenn is a member of the GoTo Community Care Team.

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116 REPLIES 116
AshC
GoTo Moderator

Update:  We have recently added ful toll free support for the following countries:  Luxembourg, Malaysia, Panama, Peru, Romania, South Africa, and Turkey.


Ash is a member of the GoTo Community Care Team.

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AESP
New Contributor

AshC, when I set up my webinars, I include dial-in phone numbers for the U.S. and Canada. However, only the Canadian number is showing up on my confirmation emails and reminder emails that are sent out to the attendee. One of our U.S. attendees rushed to call the number to access the webinar and didn't realize she was calling a Canadian number and was charged a large sum for long-distance. 

 

Shouldn't the US number also display on all of the attendee communications? This is the first time I've been made aware of it for any of our webinars. 

 

Thanks, Jennifer

AshC
GoTo Moderator

@AESP  GoToWebinar email communications will have a link that states something similar to "Calling From Another Country?" where users can click to see a full list of available dial in options.

 

You may also set a preferred country if the U.S. dial-in is what most attendees will utilize:  https://support.goto.com/webinar/help/set-default-audio-options-g2w020003 


Ash is a member of the GoTo Community Care Team.

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jan5
New Contributor

Is there a dial in number for Slovakia please?

AshC
GoTo Moderator

@jan5  I'm sorry we don't have any numbers in Slovakia at this time. 


Ash is a member of the GoTo Community Care Team.

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spiceagent11
New Contributor

What is the dial-in number in Japan ?

My customers need a dial-in number in Japan.

Their phone line is limited to domestic numbers only, we need a dial-in number for +81 Japan.

AshC
GoTo Moderator

@spiceagent11  We do offer Japan dial in options, but no toll numbers currently. 


Ash is a member of the GoTo Community Care Team.

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