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AshC
GoTo Moderator

Re: Is there a dial in number for my country?

Update:  We have recently added ful toll free support for the following countries:  Luxembourg, Malaysia, Panama, Peru, Romania, South Africa, and Turkey.


Ash is a member of the GoTo Community Care Team.

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AESP
New Contributor

Re: Is there a dial in number for my country?

AshC, when I set up my webinars, I include dial-in phone numbers for the U.S. and Canada. However, only the Canadian number is showing up on my confirmation emails and reminder emails that are sent out to the attendee. One of our U.S. attendees rushed to call the number to access the webinar and didn't realize she was calling a Canadian number and was charged a large sum for long-distance. 

 

Shouldn't the US number also display on all of the attendee communications? This is the first time I've been made aware of it for any of our webinars. 

 

Thanks, Jennifer

AshC
GoTo Moderator

Re: Is there a dial in number for my country?

@AESP  GoToWebinar email communications will have a link that states something similar to "Calling From Another Country?" where users can click to see a full list of available dial in options.

 

You may also set a preferred country if the U.S. dial-in is what most attendees will utilize:  https://support.goto.com/webinar/help/set-default-audio-options-g2w020003 


Ash is a member of the GoTo Community Care Team.

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jan5
New Contributor

Dial in number for Slovakia

Is there a dial in number for Slovakia please?

AshC
GoTo Moderator

Re: Dial in number for Slovakia

@jan5  I'm sorry we don't have any numbers in Slovakia at this time. 


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spiceagent11
New Contributor

Re: Is there a dial in number for my country?

What is the dial-in number in Japan ?

My customers need a dial-in number in Japan.

Their phone line is limited to domestic numbers only, we need a dial-in number for +81 Japan.

AshC
GoTo Moderator

Re: Is there a dial in number for my country?

@spiceagent11  We do offer Japan dial in options, but no toll numbers currently. 


Ash is a member of the GoTo Community Care Team.

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