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FrankRamenti
New Contributor

[Issue] Attendee names not appearing in reports

Hello everyone,

 

I'm having an issue where some of the attendee's names for a meeting do not appear correctly in the attendee list in "Diagnostics". In place of several names I only see a "0", and in one case in place of the name there is "[Waiting for name]". I'm not sure whether this is because the attendees didn't enter their names or if there is another cause. Has anyone else encountered this issue?

 

Thanks

6 REPLIES 6
AshC
GoTo Moderator

Re: [Issue] Attendee names not appearing in reports

Hi @FrankRamenti

In some cases the attendee may have failed to enter a name, as it is not currently a requirement of the Meeting platform.  Do you see the same results on other meeting reports as well? 

 


Ash is a member of the GoTo Community Care Team.

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FrankRamenti
New Contributor

Re: [Issue] Attendee names not appearing in reports

Hi @AshC . So far this has happened on two of my meeting reports. Is there no way of requiring the attendee to enter a name before joining the meeting?

FrankRamenti
New Contributor

Re: [Issue] Attendee names not appearing in reports

I just encountered another problem and I'm not sure if it is related to this, but I'm posting it here just in case.

Today when I attempt to download the attendee list from any of my hosts I get the following error:

 

IMG-20220712-WA0000.jpg

 

It doesn't have an error code so I'm not even sure how and where to look it up. Any ideas?

GlennD
GoTo Manager

Re: [Issue] Attendee names not appearing in reports

Hi @FrankRamenti,

 

I apologize for the frustration, the admin reports issue should be resolved as of late yesterday afternoon. Have you tried downloading a report again today?

  

Glenn is a member of the GoTo Community Care Team.

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kwai
New Contributor

Re: [Issue] Attendee names not appearing in reports

Hi GlennD,

 

I also got this report issue, could you please help fix it?

Thank you.

GlennD
GoTo Manager

Re: [Issue] Attendee names not appearing in reports

Hi @kwai, welcome to the community.

 

My understanding is that we located the cause of this issue and resolved it last week. I have opened a support ticket for you and they will be in contact to assist you and identify the issue.

 

Glenn is a member of the GoTo Community Care Team.

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