Join as attendee, not organizer

[AmpyxPower]

Within our company, we have a general company-wide gotomeeting account. Multiple people have been organizing meetings using this account, and therefore they are logged in using the general account.

Now we wanted to host a company-wide call using gotomeeting. Many people joined the call as organizer (some did not), but as a result, whenever the call of one of those people drops, the call is ended for everyone. This did not work.

How can we enforce that only the organizer is logged in using the company account, and that everybody else joins as attendee?

One idea: is it possible to make on the same subscription a second account (that nobody else uses) and use that to organize the call, such that everybody logged in under the first account is NOT an organizer? Or won't this work?

[AshC]

Hello,

In your situation the problem is that GoToMeeting credentials are saved on everyone's device that has used it to host or schedule meetings previously.  You would need to have those people log out of the endpoint software in order to have them join as Attendees only. 

[StephaniePrince]

I'm currently facing the same issues..

What do you mean by: 

"You would need to have those people log out of the endpoint software in order to have them join as Attendees only. "

I appreciate the feedback.

[AshC]

@StephaniePrince  If you had logged into the GoToMeeting desktop app on a shared device, then it stays logged in no matter who is using the software.