I have an issue with GTM locking/freezing my keyboard whenever I am in a meeting session. The problem goes away as soon as I leave the meeting....This happens with the desktop and the browser version. Any ideas from the community? Thanks
Hi @c_marquart
I'm sorry I have not heard of that behavior before.
Can you please confirm the operating system version and GoToMeeting software version installed?
Exactly how is this keyboard connected to the device?
Does your mouse also freeze?
Sorry for the delayed response...
Can you please confirm the operating system version and GoToMeeting software version installed?
Processor Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz 4.20 GHz
Installed RAM 64.0 GB (62.2 GB usable)
Device ID BF9377A1-6C36-4E1B-9197-4CDACD721BD2
Product ID 00325-95814-39543-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support
Edition Windows 10 Home
Version 21H1
Installed on 10/1/2020
OS build 19043.1526
Experience Windows Feature Experience Pack 120.2212.4170.0
Exactly how is this keyboard connected to the device?
hardline USB
Does your mouse also freeze?
no, keyboard only
@c_marquart We have tried to recreate this behavior in Windows environments, but were unsuccessful. Could you please give us a call when you have a few moments to troubleshoot the problem PC?