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New Contributor

Logitech camera c310 not supported by the GoToMeeting edition of ChromaCam?

since ChromaCam is now offered as a free addon to paid subscribers od GoToMeeting we tried this and got a few problem. On some computers, most notably with Windows 10 64 Bit and Logitech c310 web cams Chroma Cam can not connect to the camera, even though it works with GoToMeeting. But in that case of course background changing is not possible. Is there any solution to this?

3 REPLIES 3
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LogMeIn Contributor

Re: Logitech camera c310 not supported by the GoToMeeting edition of ChromaCam?

@Shoppinguin  Are you able to lower the resolution and test the webcam output again?

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New Contributor

Re: Logitech camera c310 not supported by the GoToMeeting edition of ChromaCam?

the maximum supported resolution is 720p and it can not be changed. The problem is that the ChromaCam app is somehow unable to capture video from the cam, but GoToMeeting itself can.

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LogMeIn Contributor

Re: Logitech camera c310 not supported by the GoToMeeting edition of ChromaCam?

@Shoppinguin  Though the problem may be with ChromaCam itself, you may want to call into Customer Support to see if anything can be done about it.