Mac GoToMeeting User Only Presented With "Sign in with Google" Option

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Hello,

We have a Mac user (I believe he's using GoToMeeting Version 10.3.0 Build 15502) who is unable to sign in with his email address like everyone else in our organization because the only choice he's presented with is a "Sign in with Google" button. We have not setup GoToMeeting to use Google ID's. When the user chooses the "Sign in with Google" button, he is presented with a Sign in windows that's all white—there's no content in it.

How can we fix his GoToMeeting Mac app to sign in with an email address like everyone else? He is able to sign in to GoToMeeting via the web without any issues.

Thanks!

-Brian

[AshC]

Hi Brian,

I'm not aware of an option to sign into GoToMeeting with a Google ID, though your co-organizer may be utilizing the plugin for a Google calendar somewhere.  Do you have a snap shot of what this user is seeing when they attempt to login themselves?

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Hi Ash,

Here's what they see in the Mac app when they  try to sign in:

If they choose the "Sign in with Google" button, then the next screen in that window is all white/blank.

Thanks!

-Brian

[AshC]

@btn  Do you know if the same error is seen when utilizing alternate web browsers and the Google /GoToMeeting authentication?  If so, we may wan to create a case within Customer Support to fully document the problem environments.

[btn · Accepted solution]

Hi Ash,

I asked the user if they can reproduce this problem on a different Mac, and learned that a GoToMeeting update they received last Friday fixed the problem for them.

Thanks!

-Brian