(as presenter) I have two monitors, one of which is larger than the other. If I drag my GotoMeeting to the larger monitor and make the mistake of maximizing it I can only see half the screen and I am unable to fix the display without closing the meeting and getting back into it. I cannot minimize, or resize or drag the screen over to see more of it. I am stuck.
Solved! Go to Solution.
Driver updates and/or graphics cards don't make a difference - I've tried this with multiple monitors, using different connections, in both Windows & Linux. There's only 1 way I've been able to find to get this to work...
So I hope this helps other people to find this thread - if you move the Control Panel of the meeting itself to the other monitor, THEN change to "Scale to Fit" and "Full Screen", it should resize correctly. You can then move the Control Panel back to your other monitor so you can manage the audio etc. on a seperate screen. So, those check boxes only work on the same monitor that the control panel is on - otherwise you're scaling and such according to your 1st monitors settings.
I suspect that your monitors have different screen resolutions, the change between the two is triggering the issue. The GoToMeeting window has a menu at the top that lets you zoom in and out, scale the window to fit or view in the actual size of the Presenter's screen. You should be able to use this menu to adjust the window after you move it from one monitor to another.
I see you are using Windows, is it a regular desktop/laptop PC or are you using a Surface Pro?
Sorry Deb, it was tricky to see from the screen shot. If you click on the GoToMeeting window and then hit the Esc on your keyboard, it will take the GoToMeeting window out of full screen.
Could you describe how your secondary monitor is currently connected? Would you also have the specs of the affected PC + Manufacturer model?
This behavior can sometimes be caused by a less-than-ideal docking station or external monitor converter connection. If neither of these fit your scenario, I would go directly to your manufacturer's website to check your product ID for any new drivers available for install.