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AhmadDRC
New Contributor

Meeting Diagnostics report page Forbidden!!!

Dear all,

I need help, some of the meeting we have done don't have diagnostics report page, after I click on Diagnostics button we got got forbidden page, although it is working for other meetings.

Does anyone can help to solve this issue please.

Note: I don't want to use the report page from admin center.

 

 

 

4 REPLIES 4
AshC
LogMeIn Contributor

Re: Meeting Diagnostics report page Forbidden!!!

Hi Ahmad,

In some cases where there was a server disconnect that error may occur.  Can you say how frequently you see it happen, and how you are hosting those broadcasts?

AhmadDRC
New Contributor

Re: Meeting Diagnostics report page Forbidden!!!

Hi 

thank you for your response, I shared a screen for the sessions, we usually host the session using laptop/ windows 10, ADSL connection.

 

GTM.png

AshC
LogMeIn Contributor

Re: Meeting Diagnostics report page Forbidden!!!

Although there's no good reason why analytics would be completely missing.  I'll keep an eye out for other reports, and if this should continue to be an issue for your meetings, please call into Customer Support so that we can start to document the periods where data becomes corrupt.

AhmadDRC
New Contributor

Re: Meeting Diagnostics report page Forbidden!!!

Thank you for your help...