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New Contributor

Meeting Locked still people are able to enter

This is something very alarming and has happened to two of collegues as well. Our meetings were locked but still someone could enter it. I would be very grateful for any kind of help here.

Thanks

6 REPLIES 6
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LogMeIn Contributor

Re: Meeting Locked still people are able to enter

Hi Naveeda, 

I haven't seen that myself, when testing from several Windows desktops.  If this is still a problem, can you explain what operating systems were in use there, and the GoToMeeting application versions affected? 

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New Contributor

Re: Meeting Locked still people are able to enter

me and my colleagues are using windows operating system, the lock works but  at time this issue is recurring.

I didn't recoginse the person entering the meeting, I asked and then dismissed, later when I ran the diagnostics of the meeting, that name wasn't there. Smiley Sad

 

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New Contributor

Re: Meeting Locked still people are able to enter

We are facing the exact same problem. In locked rooms some times somebody enters. It usually has the name PQL8 or something like that. This "person" never shows up in the meeting diagnostics.

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LogMeIn Contributor

Re: Meeting Locked still people are able to enter

@AndesTel  I'm sorry to hear about that.  If the meeting lock function is failing regularly for you we would consider it a serious issue and need to gather some log files from your computer to escalate up to engineering. 

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New Contributor

Re: Meeting Locked still people are able to enter

Thank you for your answer. Wich files would you need in order to check this issue?

 

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LogMeIn Contributor

Re: Meeting Locked still people are able to enter

@AndesTel  If you are the only Organizer in session and this should happen again, please follow this guide to collect the logs from your local machine: https://support.goto.com/meeting/help/how-do-i-collect-web-app-logs-g2m090119