This is something very alarming and has happened to two of collegues as well. Our meetings were locked but still someone could enter it. I would be very grateful for any kind of help here.
I haven't seen that myself, when testing from several Windows desktops. If this is still a problem, can you explain what operating systems were in use there, and the GoToMeeting application versions affected?
me and my colleagues are using windows operating system, the lock works but at time this issue is recurring.
I didn't recoginse the person entering the meeting, I asked and then dismissed, later when I ran the diagnostics of the meeting, that name wasn't there.
We are facing the exact same problem. In locked rooms some times somebody enters. It usually has the name PQL8 or something like that. This "person" never shows up in the meeting diagnostics.
@AndesTel I'm sorry to hear about that. If the meeting lock function is failing regularly for you we would consider it a serious issue and need to gather some log files from your computer to escalate up to engineering.
@AndesTel If you are the only Organizer in session and this should happen again, please follow this guide to collect the logs from your local machine: https://support.goto.com/meeting/help/how-do-i-collect-web-app-logs-g2m090119