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jlb525
Active Contributor

Meeting details using Chrome Plugin not correct

I had several meetings scheduled for a single day. One of my attendees kept calling into the wrong number for every meeting. I finally did a double check and noted that the meetings I'd scheduled using the gotomeeting button on my gmail calendar was sending two sets of information for the same meeting. The link to join the meeting via video was the same, but the dial-in numbers and access codes are different - one set of details was at the top of the invitation and another set of details was at the bottom. Is there a problem with the plugin or a setting that I need to change? Thanks for any insights.

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Accepted Solutions
jlb525
Active Contributor

Re: Meeting details using Chrome Plugin not correct

I actually figured out that Google Hangouts was turned on, so I had to turn it off for my domain in order for it to automatically not add Hangout details to my meeting details. Or just remember to delete that notification when you schedule the meeting.

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6 REPLIES 6
AshC
GoTo Moderator

Re: Meeting details using Chrome Plugin not correct

@jlb525  I'm not currently aware of any issues like that.

 

Could you paste a shot of one of those old invitations you created?  I want to compare the IDs and Access Codes.


Ash is a member of the GoTo Community Care Team.

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jlb525
Active Contributor

Re: Meeting details using Chrome Plugin not correct

Hi, Here's the email that went to invitees - some items deleted:

 

When
 
Where
Joining info
 
Or dial: +1 386-753-7842  PIN: 916314292#
Calendar
 
Who
 


──────────────────────────────────────────
Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/448123173

You can also dial in using your phone.
United States: +1 (872) 240-3412

Access Code: 448-123-173

First GoToMeeting? Let's do a quick system check:: https://link.gotomeeting.com/system-check
AshC
GoTo Moderator

Re: Meeting details using Chrome Plugin not correct

@jlb525  Thanks for that detail.  If you dial the number listed on thatinvitation, it appears to be for a service called 'Hangouts Meet'.  This is not related to LMI services in any way, so it's entirely possible you have set this as your preferred audio solution in your online GoToMeeting Settings.


Ash is a member of the GoTo Community Care Team.

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jlb525
Active Contributor

Re: Meeting details using Chrome Plugin not correct

OK. Can you help direct me to where I might look to make this change?
AshC
GoTo Moderator

Re: Meeting details using Chrome Plugin not correct

@jlb525  Here is a guide that you may follow to update your GoToMeeting default Audio Settings:  https://support.logmeininc.com/gotomeeting/help/set-default-audio-options-g2m020003


Ash is a member of the GoTo Community Care Team.

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jlb525
Active Contributor

Re: Meeting details using Chrome Plugin not correct

I actually figured out that Google Hangouts was turned on, so I had to turn it off for my domain in order for it to automatically not add Hangout details to my meeting details. Or just remember to delete that notification when you schedule the meeting.