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zendoakademi
New Contributor

Meeting not recorded, after start - stop - start in cloud recording

My meeting is not recorded  ( i use cloud recording) 
 
ID: 647723069 
168 min. 
 
At the beginning of the meeting i clicked the Record icon but by mistake i double-clicked and recording has stopped. In seconds i realized that and immediately clicked the recording button again.
And stopped recording at the end of 168 min. session. 
 
But i found out that the recorded meeting  (in cloud ) does not include total meeting, but only the first 2 seconds :((( 
 
I need your help and support to reach my total meeting recording , it is very important. Thank you
 
Basak Arpacioglu
Zendo Akademi
Tags (2)
1 REPLY 1
AshC
GoTo Moderator

Re: Meeting not recorded, after start - stop - start in cloud recording

@zendoakademi  If you can call into Customer Support they may be able to see about re-converting the original recording from our end.  Unfortunately there's no easy fix to these rare situations, but I recommend allowing the meeting to end without stopping the recording next time. 


Ash is a member of the GoTo Community Care Team.

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