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New Contributor

Mic not working when using iPad

Attendees cannot hear my audio when I am using iPad either as organizer/presenter, or attendee. I am running version 6.0.0.355 of G2M for iPad on iOS 7.1. In addition to the iPad mic I have tried using both a wired headset and a bluetooth headset with same result - I can hear audio fine but attendees cannot hear me when I speak. Mute/Unmute control makes no difference.
1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Manager

Re: Mic not working when using iPad

Hi David,

Can you please check the security settings on your iPad and make sure GoToMeeting is allowed to use the microphone?

1. Tap Settings
2. Tap Privacy
3. Tap Microphone
4. Switch GoToMeeting to On
Glenn is a member of the LogMeIn Community Care Team.

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4 REPLIES 4
LogMeIn Manager

Re: Mic not working when using iPad

Hi David,

Can you please check the security settings on your iPad and make sure GoToMeeting is allowed to use the microphone?

1. Tap Settings
2. Tap Privacy
3. Tap Microphone
4. Switch GoToMeeting to On
Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
New Contributor

Re: Mic not working when using iPad

That resolved the problem. Thanks for the prompt reply. I didn't see this in the iPad FAQ, is it documented ?
LogMeIn Manager

Re: Mic not working when using iPad

I believe it's a newer issue, I'll check with our documentation team and make sure it's included.
Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
New Contributor

Re: Mic not working when using iPad

I have the same issue, no audio from my iPad: IOS 8.2 - the privacy buttons are set to share microphone with Citrix Gotomeeting - what next?