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New Contributor

Re: Missing cloud recording

Mine has been recovered as well.

Thanks!

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LogMeIn Contributor

Re: Missing cloud recording

Thank you all for confirming the restoration.  I appreciate your patience. 

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New Contributor

Re: Missing cloud recording

I had this same issue on 4/2 and lost a very important meeting - it shows 49 minutes, but 0 minutes recorded.  Is there any way to retrieve the recording?

 

Thanks.

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LogMeIn Contributor

Re: Missing cloud recording

@_Kristin_ Sorry, I am not aware of any lost data from 4/2/2020 .  Are you able to run another test now, using cloud recording to ensure it's working properly? 

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New Contributor

Re: Missing cloud recording

We did have another meeting on Friday, 4/3, and that one recorded fine. Only Thursday, 4/2, was lost. Smiley Sad

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Active Contributor

Re: Missing cloud recording

I have exactly the same issue. Using Gotowebinar. 

Have all the auto-record settings turned on for online recording but the webinar ended 3 hours ago... not even the 'processing' graphic on the video library. Please advise if there's anything wrong with the recording feature today?

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LogMeIn Contributor

Re: Missing cloud recording

@webinar_series If there was any disruption during the broadcast and you were still recording, then you should end up with a recording file on your desktop somewhere.  Can you check your documents folder for this file? 

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Active Contributor

Re: Missing cloud recording

What sort of disruption are you referring to?

 

My default settings and webinar settings are online recording (instead of local) and the "automatically start recording when the broadcast starts" toggle was online. Is that not enough to ensure the recording is captured?

 

Thank you for your advice.  @AshC 

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LogMeIn Contributor

Re: Missing cloud recording

@webinar_series Yes, those settings should be enough to ensure cloud recording functions as expected.  An interruption that would save the recording locally could be within your LAN, or the connection through ISPs to the AWS location of recording storage. 

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Active Contributor

Re: Missing cloud recording

Hi @AshC Unfortunately no recordings found in my Document folder. Any more ideas?
I also looked at the Analytics page, under recording no recording has been published.
Is it possible to contact a customer care team to look into the issue further?