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Active Contributor

Move from legacy GoToMeeting plans?

Hi all,

 

I'm sure the answer is "phone sales", but I'm trying to change our legacy plan from "GTM Starter" to "GTM Professional" but it looks like it's only possible to stay within the legacy plan set and not move to the new plans.

 

Am I missing something?

 

Thanks

Andy

  

 

5 REPLIES 5
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New Contributor

Re: Move from legacy GoToMeeting plans?

Hi there! Thanks for posting this. I have the exact same issue. I've searched for solutions with no success. I tried calling the support numbers but I gave up after waiting for a long time. I'm hoping someone can help us with a solution.

 

Gabriel

 

 

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LogMeIn Contributor

Re: Move from legacy GoToMeeting plans?

Hello, I'm sorry about the support delays recently.  

 

If you still need assistance upgrading your GoTo plan, please click my Community name and confirm the administrator's email address.

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Active Contributor

Re: Move from legacy GoToMeeting plans?

Hi Ash

 

Could you confirm whether this has been updated? 

 

Thanks

Andy

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New Contributor

Re: Move from legacy GoToMeeting plans?

Have exactly the same problem and am feeling totally ripped off.  Paying almost £200 a year to have a maximum of 10 participants in a meeting when they are now offering 150 participants for less - but no obvious way to change plan.

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LogMeIn Contributor

Re: Move from legacy GoToMeeting plans?

@DaveB416  Customer Support can easily switch the plan for you if you contact them by phone : https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151