No Connection possible GoTo 3.22.1

[fav8907]

Hi,

since the ne GoTo Version 3.22.1 we're not longer able to join Meetings.
It simply quits with an error.

With the old GoToMeeting Version for example 10.170.0.19796 there were and are no such issues.

What has been changed in the new version? Are there new Ports which have to be opened in the Firewall? Can I find something such as a release notes to see all (technical) differences between the old GotoMeeting and the new GoTo? 

Thanks for your help.

[AshC]

Hi @fav8907 

I am sorry for the inconvenience if there was any conflict with the older GoTo app.  

There should be no changes to the firewall requirements.  Have you been able to test the launch in an alternate web browser?  

Can you tell me if you're launching newly scheduled (non-recurring) events, or was this your personalized meeting room? 

We are still working on documentation and a few features that will roll out very soon, but you can see a demo video here:  https://www.goto.com/blog/introducing-your-new-goto 

[fav8907]

Hi AshC,

thanks for your reply.

We are getting this issue with (newly) scheduled (recurring and non-recurring) events.

Hm, we're using a (squid) proxy too, maybe something has to be changed there?

I'm really confident that the conflict is a network issue, becausse 

yesterday I've created an hotspot with my smartphone and conected the laptop.

Within this connection I've experienced no such Issue with the new GoTo App (3.22.1)

As a said, that looks like firewall/proxy issue to me.

[AshC]

OK, thanks for testing further.

There should be no new changes to the GoTo app's firewall configuration:  https://support.goto.com/meeting/help/allowlisting-and-firewall-configuration