I recorded my meeting as always, it's a class with over 3 hours duration, i use the recording to upload the video on youtube but there's no audio on GoToMeeting's recording halfway through.
Multiple participants have spoken during the class and i could hear them all, they could hear each other. During the meeting there was no audio issue, so i don't get why there's no audio on the GoToMeeting's recording.
Is it possible to recover the missing audio? What can i do to avoid this in the future?
@cepeti2 If this was a recording you stored on your own hard drive, it is possible to locate the original audio / video files and try to re-convert them using GoToMeeting.
If this was recorded to the cloud, then you'll want to file a case with Customer Support to see if we still have the originals on our end.
Yesterday I recorded a meeting in the cloud with a duration of 76 minutes. After converting, I noticed that the audio was not recorded from minute 20.
Do I have a chance to get the complete video and audio?