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htarrats
New Contributor

Not Recognizing keypad entries for meeting id/participant#

Both myself and a sales rep are having issues where the main call in number doesn't recognize any phone key pad entries.  I am using gotowebinar and he is using gotomeeting.  I have to click on Trouble Calling In to get an Alternate Phone # and that line recognizes the entries.  He gave up and started using Zoom.

 

Has anyone had similar issues? I am always trying to start a meeting or webinar, so i can't call support when it's happening live.  


Feedback on what to try would be appreciated or I'll just always start out using the alternative #'s (a minor pain).

6 REPLIES 6
AshC
LogMeIn Contributor

Re: Not Recognizing keypad entries for meeting id/participant#

@htarrats  What happens when you attempt to use a different phone or telecom provider to call into the problem phone line?

htarrats
New Contributor

Re: Not Recognizing keypad entries for meeting id/participant#

The aternate phone number works okay.  It recoginizes the key pad input.  The main line shown on the meeting says no meeting id entered or something to that affect, like nothing was entered.  Using the same phone, the alternate # worked.

AshC
LogMeIn Contributor

Re: Not Recognizing keypad entries for meeting id/participant#

Are you and your associate both using the same telecom provider?

htarrats
New Contributor

Re: Not Recognizing keypad entries for meeting id/participant#

I was using my cell phone (Verizon) and he was using our IP phone system.

AshC
LogMeIn Contributor

Re: Not Recognizing keypad entries for meeting id/participant#

Thanks, if this is the same phone number that's causing the problems can you post that one here and we'll test it out?

htarrats
New Contributor

Re: Not Recognizing keypad entries for meeting id/participant#

I haven't been able to get back to the phone # that was the specific webinar I was having trouble with.  I haven't had a problem in the last couple weeks, so i'll just contact when i have it occur again. thanks.