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LogMeIn Contributor

Re: New account not receiving invitation mail

Hi Raul, that email spelling should have no issues from our point of view.  It is not on the bounce list. 

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New Contributor

Re: trouble with a new GTM license

Hi there, already tried get into admin center (Gotomeeting), checked anti-spam and no email reply here.

Email that acquired gotomeeting business accounts is suporte@lorenzetti.com.br

Thanks in advance

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LogMeIn Contributor

Re: trouble with a new GTM license

@lorenzetti  Sorry, I don't see any problem with that email address.  What happens when you try to log in through the home pages? 

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New Contributor

Re: trouble with a new GTM license

Hello! Absolutely the same. Already tried to log in the admin center, haven't received the first email and dont't receive it when i try to reset password. The address is it@aotarget.ru

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LogMeIn Contributor

Re: trouble with a new GTM license

That email is not in our system as any user currently.

 

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New Contributor

Re: trouble with a new GTM license

I recently set up a new account that hasn't received any of the invitations I have sent or any password reset links. I have been unable to create this account all week. Please let me know who I can message with the account information to hopefully get this resolved.

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LogMeIn Contributor

Re: trouble with a new GTM license

@TripleDavid  I checked your Community email address and don't see anything wrong with the delivery system.  Can you check your spam filter or email provider settings for blockage? 

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New Contributor

Re: trouble with a new GTM license

I have whitelisted all emails coming from @logmein.com but that has not made a difference up to this point. I will note that the email address in question is not my own, but it is in the same domain.

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LogMeIn Contributor

Re: trouble with a new GTM license

@TripleDavid  You may click my Community name in order to send a private message with the affected email spelling.