Here's a list of IPs for our emails if your provider wants to double check the availability:
Alternatively, users can end up on our bounce list if they have blocked the emails themselves.
Hi Dan,
danxxxxxxx@zzzzzzzzzz.com was not found on our email return list, so should be receiving emails from our system currently.
I also see several cases here referring to other users at your company with the same problem. For this reason, I am going to suggest you contact your Email or Network admin to ensure that the IPs 167.89.58.180, 167.89.81.41, 167.89.56.18, 167.89.62.27, 167.89.62.27, and 167.89.0.92 - 167.89.63.188 are also white-listed.
Sure, Dan -- it's best if you direct message me here though, for privacy concerns.
Hi Gabriel,
It is best to privately message me through the Community here, with the affected emails.
My email address meetinguser@zzzzzzzz.com is not receiving an email invite from your user manager panel, it shows up green as successful, but nothing appears in my meetinguser@zzzzzzzz.com outlook web inbox. I have resent it 3 times, checked spam /junk, checked our exchange email quarantine, nothing.
I have tried sending the invite using a different browser as well.
The inbox can send and receive other emails successfully.
Hi Matt,
The account is showing up as activated, I have assigned it a temporary password of password1 which you can use now to sign in with. I will check our email bounce list and make sure your email address is not on it.