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Jeff25
New Contributor

Not receiving email

New to GoToMeeting. Created new organizers and sent custom email. The email is never received (I did verify I am able to receive outside email to these accounts) says it sent successfully no error whatsoever 

122 REPLIES 122
AshC
GoTo Moderator

Hi Raul, that email spelling should have no issues from our point of view.  It is not on the bounce list. 


Ash is a member of the GoTo Community Care Team.

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lorenzetti
New Contributor

Hi there, already tried get into admin center (Gotomeeting), checked anti-spam and no email reply here.

Email that acquired gotomeeting business accounts is suporte@lorenzetti.com.br

Thanks in advance

AshC
GoTo Moderator

@lorenzetti  Sorry, I don't see any problem with that email address.  What happens when you try to log in through the home pages? 


Ash is a member of the GoTo Community Care Team.

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itaotargetru
New Contributor

Hello! Absolutely the same. Already tried to log in the admin center, haven't received the first email and dont't receive it when i try to reset password. The address is it@aotarget.ru

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AshC
GoTo Moderator

That email is not in our system as any user currently.

 


Ash is a member of the GoTo Community Care Team.

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TripleDavid
New Contributor

I recently set up a new account that hasn't received any of the invitations I have sent or any password reset links. I have been unable to create this account all week. Please let me know who I can message with the account information to hopefully get this resolved.

AshC
GoTo Moderator

@TripleDavid  I checked your Community email address and don't see anything wrong with the delivery system.  Can you check your spam filter or email provider settings for blockage? 


Ash is a member of the GoTo Community Care Team.

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TripleDavid
New Contributor

I have whitelisted all emails coming from @logmein.com but that has not made a difference up to this point. I will note that the email address in question is not my own, but it is in the same domain.

AshC
GoTo Moderator

@TripleDavid  You may click my Community name in order to send a private message with the affected email spelling. 


Ash is a member of the GoTo Community Care Team.

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Quiksilv3r
New Contributor

Evening,

 

I've had issues with receiving emails to a gmail account. It is not in my spam folder and it confirms working to another gmail account and my hotmail.

 

From searching through here it would appear to be blocked from LogMeIn's side. 

 

Is there a support email i can email from the email that i wish to receive emails?