Not receiving email

[Jeff25]

New to GoToMeeting. Created new organizers and sent custom email. The email is never received (I did verify I am able to receive outside email to these accounts) says it sent successfully no error whatsoever 

[AshC]

@Quiksilv3r 

I'm sorry about that.  There was a Google outage recently where emails failed to deliver, and we stopped sending to avoid additional conflict.  If your email was on this list of affected address', then please reach Customer Support to check the LMI Bounce List to clear it: https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 

[Quiksilv3r]

Many thanks for the reply

Is there not an email I can send this query to? seems very clunky (and costly with no landline) to have to phone.

[skampen]

Hi guys,

I created a new user in our Admin center but she is not receiving her welcome mail from GoToMeeting.

Apparently her mailbox didn't exist at the moment of creating the user and I saw on this community that her e-mail address might be on the blocklist.

Really hope that you can help me out!

[AshC]

@Quiksilv3r  I'm sorry we only offer phone support for GoTo services at this time.

[AshC]

@skampen  If a password recovery email is not received when sending one from the login page at www.gotomeeting.com, then you may need Customer Support to check the LMI email 'bounce list' to have it activated again.

[skampen]

Thanks a lot, just called support and she was indeed on the blocklist.

[bkoca]

Hi all , 

I couldnt get any reset password e mail . I asked to it basis guys. They mentioned everything looks fine. No blok or nothing sth like this. 

Could you please trace for my account ? I cannot create a meeting . Its hard to manage from my side. 

Thanks. 

P.S. this user's e mail account is same that iam facing error about e mail adress .

Even i couldnt get an email when i registered to here.

[AshC]

@bkoca  Your address may have returned too many of our communication attempts, which puts the email onto out blocked list.  If you click my Community name and spell the affected emails for me in a private message, I can check the LMI Bounce Filter to see if this is the case.

[Slumaye]

Hello, 

I am an admin at my company, we are trying to get a new user logged in however they are not receiving the reset email, we have whitelisted logmein and the domain that we are receiving the email from but still not getting it. 
The users account is Rzzz@zzz.com
Thanks,

Sean

[AshC]

@Slumaye   That email address (redacted) was found on the GoTo Bounce Filter, which only gets triggered when the email has returned too many of our communications.  Should this occur again, feel free to call Customer Support at any time to check individual emails.  If the user email is set up correctly and is not blocking GoTo emails, then you may resend the invite now.