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Slumaye
New Contributor

Re: Not Receiving password reset

That worked! Thank you Ash!

bimosidhi
New Contributor

Re: Not Receiving password reset

Dear Sir,

 

I added an user david.efendy@XXXXXX-air.com but this user not receiving any email, we already checking spam or junk email, forgot password, and checking whitelist setting but no result.

 

Thank you for your help

AshC
GoTo Moderator

Re: Not Receiving password reset

@bimosidhi  It could be a problem with the email reception being blocked or labeled.  If you've also tried sending a forgot password link from the login page to that new user and it doesn't arrive, then I would reach out to Customer Support to check if it's on our blocked list:  https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 


Ash is a member of the GoTo Community Care Team.

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