Not receiving email

[Jeff25]

New to GoToMeeting. Created new organizers and sent custom email. The email is never received (I did verify I am able to receive outside email to these accounts) says it sent successfully no error whatsoever 

[LMahinay]

Hi - We have over 200+ users and have never had this issue. A user of ours is not getting the invitation email after we create his account. I performed a message trace and can confirm nothing was ever sent to his email pertaining to GoTo.  Any ideas? We've deleted and re-created his account several times and re-sent the invite to no avial. 

[AshC]

Hi there,
Sorry for any failures there.
In some case where a user was already invited or has blocked our emails previously, there may be an issue with the rules in place.  If you'd like to post the affected email address here, we can check on the status for your group.

[LMahinay]

Hi Ash - the user's email is Bxxxxxx@zzzzzzzz.com

[AshC]

That email address had sent us too many replies / bounce back messages.  I have now cleared the block and sent another forgot password email to the affected user.

[LMahinay]

Awesome. Thank you very much! He confirmed he is now able to login.

[LMahinay]

Hi - We have over 200+ users and have never had this issue. A user of ours is not getting the invitation email after we create his account. I performed a message trace and can confirm nothing was ever sent to his email pertaining to GoTo.  Any ideas? We've deleted and re-created his account several times and re-sent the invite to no avial. 

[AshC]

Hi there!
Sorry for any confusion there!
Have you tried sending a forgot password link to that user from the GoToMeeting login page?

If that failed to, we can check to see if the email is on a block list due to too many failed attempts...

[GlennD]

Hi,

I've set this topic to private, can you please provide the email address for the user? It's possible they are currently on our 'bounce list' due to, too many failed email deliveries in the past.

[LMahinay]

Hi Glenn - her email is gxxxxxxx@zzzzzzz.com - I appreciate you looking into this.

[AshC]

I found gxxxxxxxxxx@zzzzzzzzzzz.com on our bounce list, and have removed this stop so that emails can proceed again.