New to GoToMeeting. Created new organizers and sent custom email. The email is never received (I did verify I am able to receive outside email to these accounts) says it sent successfully no error whatsoever
Solved! Go to Solution.
Having the same issues as described in this discussion: https://community.logmein.com/t5/GoToMeeting-Discussions/Not-receiving-welcome-emails-on-new-account...
Adding new users from the admin center, no failure report coming through, and yet the users' mailboxes don't receive the welcome/set password email. Emails haven't been sent to spam or blocked by Mimecast. Mailboxes are receiving other emails without issue.
Please advise, thanks!
Sorry for the troubles.
I don't currently see anyone at your company sending these emails back to us as rejected, so it's likely that there is some kind of email filter in place by your provider.
Once you invite new users, they can also receive Forgot Password emails from the login page. I suggest trying this as a test with one of your affected users, and see if they receive the email, or notice it arrive into their Spam folder.
I have the same problem as described in https://community.logmein.com/t5/GoToMeeting-Discussions/New-users-not-receiving-welcome-email/td-p/...
We have the same issue. Just no mails from GoToMeeting arriving for our users.
It's not a spam issue, the mails are not getting delivered to our mail server in the first place.
How ever the registration mail for this forum did arrive...
Sorry for any confusion on our part.
If you'd like to click on my Community user name, and send me a private message, I'm happy to investigate specific email address' that are not receiving the GoTo Welcome Emails.
We don't have any known issues around email generation, however this past week we did see a lot of Proofpoint issues, so we are attempting to work directly with them to improve the delivery to their customers.