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Emily Shepard
New Contributor

On hold beeps disabled, but still playing!

Using GTM Version 7.4.2 Build 3880. In conjunction with Sketchbook Pro.
For my audio preferences, I have the "Entry & Exit Chimes"checked. The "play on hold beeps"
is NOT checked. Has worked fine for a long time. However, on my last 3 calls, the on hold beeps are playing, very distracting as I try to work while I wait for caller to join. Have tried re-launching to no avail. Any suggestions? Thank you
1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
LogMeIn Manager

Re: On hold beeps disabled, but still playing!

Yes that will cause it. As soon as you enter your PIN you would be identified as the organizer and your audio settings would take effect.

 

 

Glenn is a member of the LogMeIn Community Care Team.

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5 REPLIES 5
GlennD
LogMeIn Manager

Re: On hold beeps disabled, but still playing!

Hi Emily,

Were you using Computer audio or had you dialed in by Telephone? If you dialed in by Telephone, did you enter you Audio PIN? 
Glenn is a member of the LogMeIn Community Care Team.

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Emily Shepard
New Contributor

Re: On hold beeps disabled, but still playing!

Ahh! Dialed in by phone, When prompted for audio PIN, I just pressed # instead of the actual number (2#) Could that be it? :0)
GlennD
LogMeIn Manager

Re: On hold beeps disabled, but still playing!

Yes that will cause it. As soon as you enter your PIN you would be identified as the organizer and your audio settings would take effect.

 

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!

View solution in original post

Chris Lohroff
New Contributor

Re: On hold beeps disabled, but still playing!

But what if I'm not the organizer?  I hear beeps every 2-3 seconds while I'm waiting for the organizer to join.
GlennD
LogMeIn Manager

Re: On hold beeps disabled, but still playing!

Hi Chris, that is a setting controlled by the organizer. So if they have enabled the on hold beeps, their attendees will hear them.
Glenn is a member of the LogMeIn Community Care Team.

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