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New Contributor

Outlook plug-in fails to load

I am running desktop Outlook, version 1902.  I used to have the GTM plug-in installed but it disappeared during after a recent Microsoft update.  When I try now to re-install the plug-in, I get hung on an error message, shown below.   I'd appreciate advice on how to handle this. 

Untitled picture.png

1 ACCEPTED SOLUTION

Accepted Solutions
Active Contributor

Re: Outlook plug-in fails to load

I had this issue as well, I had found the solution from a separate thread on this forum:

 

The error is caused by the plugin source not being trusted, preventing any communication. Manually adding the certificate file will add the trust necessary for the plugin to install properly.

View solution in original post

3 REPLIES 3
LogMeIn Contributor

Re: Outlook plug-in fails to load

Hi there,

While the GoToMeeting Outlook 365 integration is the direction we are currently headed (https://support.goto.com/meeting/help/install-the-gotomeeting-office-365-outlook-add-in-g2m020050), you may also try the Outlook MSI in some older environments to work around disablement:  https://support.goto.com/meeting/help/install-gotomeeting-outlook-in-silent-mode-for-admins-g2m01002...

 

Active Contributor

Re: Outlook plug-in fails to load

I had this issue as well, I had found the solution from a separate thread on this forum:

 

The error is caused by the plugin source not being trusted, preventing any communication. Manually adding the certificate file will add the trust necessary for the plugin to install properly.

View solution in original post

New Contributor

Re: Outlook plug-in fails to load

All fixed now - many thanks!  Your instructions were great!!