cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
LogMeIn Contributor

Re: I cannot use the outlook plugin to schedule a meeting

Hi @GOMIT ,

Welcome to the Community!

 

That error often indicates that the current login session has expired or is no longer valid.  You can try these steps to fix:

  1. In Outlook click the Add-Ins tab
  2. Click GoToMeeting Settings
  3. Click Sign Out
  4. Confirm the sign out
  5. Click GoToMeeting Settings
  6. Click Sign In
  7. Enter GoToMeeting user credentials
  8. When prompted click Allow

Highlighted
New Contributor

Re: Outlook plug-in issue

Sir,

I have done both steps as listed and still get the same error msg.
Advice?
I am running 2010 MS Outlook 14.0.7237.5000 64bit

 

Any help is greatly appreciated.

Highlighted
New Contributor

Re: Outlook plug-in issue

We have problems with the GoToMeeting and OpenVoice Outlook addins crashing or slowing down Outlook so that Outlook disables them.  We have to frequently re-enable the addins.  Will the addins be updated anytime soon to work better with Outlook?  

Highlighted
LogMeIn Contributor

Re: Outlook plug-in issue

@JasJet What's the error message?  Which Outlook version are you working with, on what operating system?

 

@Sue3 I'm not aware of any known issues with the OpenVoice plugin at this time, or new development upon it.  Have you been able to create a case with Customer care to fully document the environment where these failures occur?

Highlighted
New Contributor

Re: Outlook plug-in issue

I tried to do what is here, uninstalled the program, reinstalled, cleared the browser's cache and cookies, use the revo portable to uninstall and even then I was unsuccessful, I don't know what else I can do. I hope you can help me I have some users with a problem, when I try to log in with my account it works, however when I put the user account back the error comes back.

 

the system is windows 10 pro.

outlook office 365.

 

I'm looking for a solution, sorry if I'm in the wrong place.

Highlighted
New Contributor

Re: I cannot use the outlook plugin to schedule a meeting

There's no settin to log out of for the Add In.

 

gtm.png