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New Contributor

Price was changed when I purchased.

Yesterday, I bought the lincese for Gotomeeting Stater plan.

According to the price on the site,  the total price is $171(billed annually).goto1.PNG

 

But the price was changed when I purchased,

I got the bill that was $250.80 for Gotomeeting Starter.

 

goto2.PNG

 

I can't understand the receipt.

What is the Gotomeeting Pro trial  and why should I pay the tax for that? 

Why is the price changed to $228?

How can I ask to adjust the price?

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4 REPLIES 4
LogMeIn Contributor

Re: Price was changed when I purchased.

Hi @Hyezero ,

Sorry for any confusion there.

Depending on where you live, there maybe separte taxes associated with online services.  I think we can improve the messaging on that page to make it clearer, and we'll work to improve that aspect.

LogMeIn Contributor

Re: Price was changed when I purchased.

@Hyezero  Would you be able to send the alias gotoservice@logmein.com the printable copy of your receipt so that we can set about making improvements in clarity?

New Contributor

Re: Price was changed when I purchased.

I sent the printable copy of my receipt to the alias gotoservice@logmein.com.

But still I have a question for the total price.

Who can explain to me about change of the price?

I already proposed the Gotomeeting starter plan for $171 to my boss and my boss accepted it.

But the actual price was changed and higher than proposed.

I already called to customer center and addressed the problem.

They said they will give an answer about that within 1 days.

But, they didn't give answer yet.

Please let me the email to adjust and ask the price.

LogMeIn Contributor

Re: Price was changed when I purchased.

Thanks for the details @Hyezero.  We'll review and get back to you this week via email.