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LogMeIn Contributor

Re: Problem updating the payment method

@fvkonovalov  Are you able to clear the local cache, reboot and retry? 

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New Contributor

Re: Problem updating the payment method

Yes, and I tried 3 different computers and different browsers
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LogMeIn Contributor

Re: Problem updating the payment method

@fvkonovalov  If you cannot proceed past the credit information page, I would next contact the credit company to ensure they are not blocking the transaction.  If not, then you may want to file a case with Customer Support to further examine the account handling:  https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 

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New Contributor

Re: Problem updating the payment method

I have the same problem, im not able to edit payment method. tried different computers, different browsers.

im getting the following error:

We apologize, but this page appears to have encountered an error. Please refresh your browser and try again.

Please advise.

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LogMeIn Contributor

Re: Problem updating the payment method

@Ajnass Your account was in the automatic grace period, where you may be locked out from making subscription changes, but should be able to update the billing data. The grace period lasts 9 days total, attempting to renew every 3 days. 

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New Contributor

Re: Problem updating the payment method

Hi,

 

Im having problem in updating the payment method.

We need to renew the monthly subscription immdiately.

Below are the screenshots. 

 

Regards,

 

EdwinCapture2.PNGCapture3.PNGCapture4.PNG

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LogMeIn Contributor

Re: Problem updating the payment method

@oepp 

I looked up the status of your GoTo account in our internal admin system and it appears you have one active subscription and several set for expiration.  The billing info was also successfully updated several times in the last 24 hours.