We are aware that some users are experiencing issues with Mac OS 14.4 and the Classic V10 version of the GoTo app. We appreciate your reports and will update the Community when we hear further.
Kate is a member of the GoTo Community Care Team.
Was your question answered? Please mark it as an Accepted Solution. Was a post helpful or informative? Give it a Kudo!
After Update macOS to 14.4 we can only hear the sound of webinar (as opener and as guest) but nothing tool is to see - on every device! MacBook / MacStudio and so on...please help us!
It doesn't work for me either, I hear the audio but no window, no video, nothing at all, I tried to show windows but it tells me no window, in practice it is no longer compatible with OS 14.4 on any device
today I downloaded gotomeeting again Version 10.19.0 Build 19950. I installed it on macbookair with M2 and imac 24 with M3. Both with Sonoma 14.4. on the book only the audio plays, however on the imac it doesn't even start
Today I encountered the same issue: I can connect to a meeting, but I only receive audio. The user interface (UI) isn't displayed, and there are no additional options. I'm using a MacBook Pro M1 Pro with the latest OS release 14.4 (23E214) and the latest version of GoToMeeting.
Hi @maxkirst welcome and thanks for visiting the GoTo Community.
We are aware that some users are experiencing issues with Mac OS 14.4 and the Classic V10 version of the GoTo app. We appreciate your reports and will update the Community when we hear further.
Kate is a member of the GoTo Community Care Team.
Was your question answered? Please mark it as an Accepted Solution. Was a post helpful or informative? Give it a Kudo!
Same problem here, only audio no video (MacBook Air 2020, updated to Sonoma just yesterday). Luckily, iPad OS was OK and so I attended the webinar with another device. Glad to see I'm not the only one. Ironically, I hadn't updated Mac OS so far... just in case there could be any compatibility issues! 😐
