I have a user who used GoToMeeting with no issues previously, and suddenly it will just sit at "Connecting to audio" endlessly after he connects to the meeting. Audio works fine for anything else; Youtube, Windows Media Player, etc. I've tried everything I can think of and it still doesn't work. I've checked audio permissions in Chrome (which he's using to open the link I sent for a test meeting) and it's set to Allow for Microphone and Sound.
@bjzq888 Exactly which operating system is your problem Attendee utilizing?
If they're on a newer Mac OS, they will need to allow the GoTo app to access parts of the computer through the local security settings: https://support.goto.com/meeting/help/why-cant-i-access-the-microphone-share-my-camera-or-share-my-s...
It sounds like there may be a firewall in play there. Can you confirm that there isn't another application besides Windows Firewall in the background?
The only firewall is at the router level, and other identically-configured laptops have no problems connecting to it. I've verified that the Windows firewall is off, as well as the anti-virus firewall that is installed on it.