a colleague on my corporate Account had following issue:
Dialing into the GoToMeeting with two numbers broke off while entering the meeting number
Then, later the day, the user tested with another colleagues. Same behaviour. Then he chose another access number Deutschland from another meeting: +49 721 6059 6510
:smiley: All worked fine
Any ideas ?
Hi Joerg, Two things I want to clarify:
If these are true, are you able to replicate the same behavior from other phone lines? If not, can you confirm the telecom provider the problem attendee is using?
Hi, sorry for replying so late. I had Email notifications not in my AllowList
a) that did not happen for other numbers, only with the main number and the alternate number, I requested on testing with him, correct. Other users could use them ok.
b) We are talking May, not March - correct.
Provider: O2 mobile & landline
OK, please let us know if the problems should persists. We can certainly investigate though Customer Support when we know about an audio problem within 24 hours --- or if it's easily reproduced on demand.