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New Contributor

Start meeting from browser

I have Pro licence and when I start meeting from browser, I always get dialog "Keep meeting like a pro" and I cannot run meeting with pro licence.  When I start meeting from local application, it starts OK.

Keep meeting.png

13 REPLIES 13
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LogMeIn Contributor

Re: Start meeting from browser

Hi @Prochst

Can you tell us about the operating system and web browser version you're using?  GoToMeeting web apps typically work best in Chrome browsers.

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New Contributor

Re: Start meeting from browser

Hi,

I am trying it in Win 10 and last version of Edge and also last version of Chrome and in both cases it is same.
We have three Pro accounts and this behavior is same for all accounts.

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LogMeIn Contributor

Re: Start meeting from browser

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New Contributor

Re: Start meeting from browser

This procedure leads to the same result.Keep meeting2.png

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LogMeIn Contributor

Re: Start meeting from browser

What operating system and Chrome browser version are you using there?

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New Contributor

Re: Start meeting from browser

Hi,

I am using Windows 10 Pro version 1909, Edge 86.0.622.69, Chrome 86.0.4240.198. In both with the same results. I tried it also on Windows 8 and Edge and it was the same.
It seems like during starting meeting from browser system does not recognize logged user or his licence.

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LogMeIn Contributor

Re: Start meeting from browser

I would next suggest clearing out the local cache before rebooting and testing the website start again.  Let us know!

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New Contributor

Re: Start meeting from browser

I cleared cache in Edge and also in Chrome and behavior was same. I installed Chrome on new notebook and I got same result. I have three Pro licence and all have same problem.

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LogMeIn Contributor

Re: Start meeting from browser

Can you check your online GoToMeeting account to see if a 'Free' license is, or has ever been applied to that Organizer account?  Start by checking the Billing section to see if a 'Free' license still exists there, and try to cancel it if so.