We are getting issues while using GTM with our clients. The error message " The connection failed please check your internet connection and try again"
An Organizer has ended the meeting and Go To Meeting will now exit.
This is causing a very big problem as we could not establish connection with our customers.
We have 18 GTM ids in use.
T.A.Srinivasan
Solved! Go to Solution.
Hi Charlie,
[UPDATED] This error message invariably indicates a local or network block of the GoTo application reaching LogMeIn servers. Each GoToMeeting ID may connect to a slightly different IP address, though they remain in a static group of ranges which you can access on our support site: https://support.goto.com/meeting/help/how-do-i-configure-gotomeeting-to-work-with-firewalls-g2m09000...
Hi Charlie,
[UPDATED] This error message invariably indicates a local or network block of the GoTo application reaching LogMeIn servers. Each GoToMeeting ID may connect to a slightly different IP address, though they remain in a static group of ranges which you can access on our support site: https://support.goto.com/meeting/help/how-do-i-configure-gotomeeting-to-work-with-firewalls-g2m09000...
Yes, even when this error appears only sometimes it can be related to a local or network firewall setting.
Here's a reference point to start from: https://support.logmeininc.com/gotomeeting/help/how-do-i-configure-gotomeeting-to-work-with-firewall...