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Han Zhang
New Contributor

Trying to access admin and got "You do not have access to the Administration Center. "

 
‎03-23-2017 06:07 PM
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AshC
GoTo Moderator
GoTo Moderator

Re: I added a second organizer but the Admin Center keeps erroring with a message I dont have access to the Administration Center

Hi Todd,
Sorry for the error there.
Have you tried the same admin maneuver in an alternate web browser to test?

 

If so, then please reach out directly to Customer Support for the fastest resolution, or click my name in the Community to send me a private message with the admin email spelling.

 

 

 


Ash is a member of the GoTo Community Care Team.

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View solution in original post

‎06-19-2017 08:28 PM
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124 REPLIES 124
Shafeeq Hamza
New Contributor

I just upgraded my account to 2 users; but I cant login to the Admin Center

I just upgraded my account to 2 users; but I cant login to the Admin Center to add the additional organiser. I tried logging out, multiple browsers but I still get a message that I'm unauthorised to login to the Admin Center.

Can some one point out what I could be doing wrong?
‎11-23-2016 04:51 PM
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AshC
GoTo Moderator
GoTo Moderator

Re: I just upgraded my account to 2 users; but I cant login to the Admin Center

Hi Shafeeq,
Sorry for the confusion.  Let me check out your email address to confirm you have access to the admin center.


Ash is a member of the GoTo Community Care Team.

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‎11-23-2016 08:18 PM
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AshC
GoTo Moderator
GoTo Moderator

Re: I just upgraded my account to 2 users; but I cant login to the Admin Center

Please let us know if you do not have access to the admin center going forward.


Ash is a member of the GoTo Community Care Team.

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‎11-23-2016 08:25 PM
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Shafeeq Hamza
New Contributor

Re: I just upgraded my account to 2 users; but I cant login to the Admin Center

Thank you! It works now.
‎11-24-2016 10:32 AM
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Todd Weible
New Contributor

Re: I just upgraded my account to 2 users; but I cant login to the Admin Center

I need this same help. upgraded from 1 to 2. No access to admin center.
‎02-08-2017 01:01 AM
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GlennD
GoTo Manager
GoTo Manager

Re: I just upgraded my account to 2 users; but I cant login to the Admin Center

Hi Todd, can you please send me the email address for the main account?

 

 

Glenn is a member of the GoTo Community Care Team.

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‎02-08-2017 01:06 AM
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Todd Weible
New Contributor

Re: I just upgraded my account to 2 users; but I cant login to the Admin Center

just did. thanks.
‎02-08-2017 02:32 AM
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Tom_W
Retired GoTo Contributor
Retired GoTo Contributor

Re: I just upgraded my account to 2 users; but I cant login to the Admin Center

You should be all set with admin now Todd. Sorry for the complications.

‎02-08-2017 03:08 AM
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Emilio Bernabei
New Contributor

Re: I just upgraded my account to 2 users; but I cant login to the Admin Center

Hello, I have the same issue. Just added 2nd user but no access to admin center.
‎03-21-2017 01:41 AM
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