Solved: Trying to access admin and got "You do not have ac...

Han Zhang · ‎03-23-2017

AshC · ‎06-19-2017

Hi Todd,
Sorry for the error there.
Have you tried the same admin maneuver in an alternate web browser to test?

If so, then please reach out directly to Customer Support for the fastest resolution, or click my name in the Community to send me a private message with the admin email spelling.

Ash is a member of the GoTo Community Care Team.

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Shafeeq Hamza · ‎11-23-2016

I just upgraded my account to 2 users; but I cant login to the Admin Center to add the additional organiser. I tried logging out, multiple browsers but I still get a message that I'm unauthorised to login to the Admin Center.

Can some one point out what I could be doing wrong?

AshC · ‎11-23-2016

Hi Shafeeq,
Sorry for the confusion. Let me check out your email address to confirm you have access to the admin center.

Ash is a member of the GoTo Community Care Team.

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AshC · ‎11-23-2016

Please let us know if you do not have access to the admin center going forward.

Ash is a member of the GoTo Community Care Team.

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Shafeeq Hamza · ‎11-24-2016

Thank you! It works now.

Todd Weible · ‎02-08-2017

I need this same help. upgraded from 1 to 2. No access to admin center.

GlennD · ‎02-08-2017

Hi Todd, can you please send me the email address for the main account?

Glenn is a member of the GoTo Community Care Team.

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Todd Weible · ‎02-08-2017

just did. thanks.

Tom_W · ‎02-08-2017

You should be all set with admin now Todd. Sorry for the complications.

Emilio Bernabei · ‎03-21-2017

Hello, I have the same issue. Just added 2nd user but no access to admin center.

Trying to access admin and got "You do not have access to the Administration Center. "