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LogMeIn Contributor

Re: I just upgraded my account to 2 users; but I cant login to the Admin Center

@ahlin Please PM me your Admin email address spelling by clicking my Community name first. 

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New Contributor

Re: I just upgraded my account to 2 users; but I cant login to the Admin Center

I cannot access admin as well.  It seems like I need to send you my email address for it to be unlocked.  Is this the case?

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LogMeIn Contributor

Re: I just upgraded my account to 2 users; but I cant login to the Admin Center

@aspy31 You are welcome to call into Customer Support if your need is immediate.  If not, I can also check for you if you click my Community name to privately spell your admin email address. 

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New Contributor

Re: I just upgraded my account to 2 users; but I cant login to the Admin Center

I'm trying to view a usage report for one of our users for the company I work for but when I try to go the admin center for that account it says I don't have admin access. This is account was setup with only 1 organizer (trainer) which is also the admin of the account. I have no problems with any other accounts we have, only with this one. Any ideas?

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LogMeIn Contributor

Re: I just upgraded my account to 2 users; but I cant login to the Admin Center

I apologize for the difficulty, @Mikester .   Please call Customer Support to have your login granted Administrator access for that account:  https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151