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LogMeIn Contributor

Re: No access to Administration Center

@scouser_phil OK, check your account again in about 10 minutes.  By then the changes I made should propagate to your login.

 

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Active Contributor

Can`t log in to Admin Center . How to restore Access,

When trying to log in using URL:https://admin.logmeininc.com/portal/#users

Get an error :

You do not have access to the Administration Center. You will be redirected to your account page momentarily.

How to restore access to admin center?

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LogMeIn Contributor

Re: Can`t log in to Admin Center . How to restore Access,

@ITINFO  Sorry for any confusion.  I checked the email you used for this Community, and found that the Admin email for your Consistent Softare Dist account uses a complete different spelling.  When was the last time you accessed the Admin Center for your company?

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Active Contributor

Re: Can`t log in to Admin Center . How to restore Access,

I can`t tell exactly when , it was different person who was responsible for this . Probably a 2 or 3 years ago...

I send you a private message with  list of a posibble email adresses that could be used to autorized in past.

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LogMeIn Contributor

Re: Can`t log in to Admin Center . How to restore Access,

@ITINFO  Thanks.  I will check out the info and let you know the results in a private message.

 

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Active Contributor

Re: Can`t log in to Admin Center . How to restore Access,

Thanks for the help !

Now i can log into admin center. I have one more question - how(and where) to look what id I need to log into Billing account

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Active Contributor

Can`t log in to Admin Center . How to restore Access?

When trying to log in using URL: https://admin.logmeininc.com/portal/

I get an error :

You do not have access to the Administration Center. You will be redirected to your account page momentarily.

How to restore access to admin center?

It started about a month ago.

 

Screenshot 2018-11-16 at 12.41.03.png

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LogMeIn Contributor

Re: Can`t log in to Admin Center . How to restore Access,

@ITINFO  In your case, you do not see billing options from within the Admin Center because you have an offline contract with LMI.  These agreements can be accessed through the Corporate Billing Centerhttps://support.logmeininc.com/gotomeeting/help/how-do-i-log-in-to-the-billing-center-g2m800017

 

With these account types it is also possible to set someone specific as your billing contact, who is not a direct user of the GoTo services.

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LogMeIn Contributor

Re: Can`t log in to Admin Center . How to restore Access?

@YvesHiernaux  Sorry about that!

This error can often be fixed by clearing your cache, or using an alternate web browser.

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Active Contributor

Re: Can`t log in to Admin Center . How to restore Access?

Hello Ash,

 

Sadly, trying different browsers, emptying the cache, incognito mode etc... does not solve the issue.