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New Contributor

Unable to start meeting through gotoroom dolby

We are inviting our exchange calendar which we have integrated into gotoroom and can see the meeting in the display of the dolby device but there is no "start meeting" button. Neither are the other contacts which we invited to the meeting contacted by gotomeeting with an invitation mail to join the meeting.

What are we doing wrong?

5 REPLIES 5
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LogMeIn Contributor

Re: Unable to start meeting through gotoroom dolby

Hi @kollnet ,

Customer Support can help you get a case escalated to Dolby specialists: https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 

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New Contributor

Re: Unable to start meeting through gotoroom dolby

If that's the case I guess I will have to contact dolby experts myself. Support is only answering with links to knowledgebase articles.

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LogMeIn Contributor

Re: Unable to start meeting through gotoroom dolby

Did you try calling them?  We can typically get you a hardware specialist M-F during NA business hours.

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New Contributor

Re: Unable to start meeting through gotoroom dolby

I wrote mails and called but only got answeres like "have you tried turning it off and on again?". Logmein support is messing up my nerves....

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LogMeIn Contributor

Re: Unable to start meeting through gotoroom dolby

I apologize for the resolution failure there.  Please click my Community name in order to send a private message with your contact info and case number.