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RANSokunLTC
New Contributor

Upgrade To Business GOTO MEETING But It is still in FREE Feature. Already Paid, Nothing Upgrade ,

Hi 

 

I just purchased Business Upgrade and already Paid . In Subscription, it is already Activated But in Using , it shown "You are using GoToMeeting Free." it need me to Upgrade. i try to Call Support but it cost a lot of money on call  but it seem they don't understand my problem. I try to find Email contact to better explanation. But nothing display. Last time , i used GOTO Meeting for my Job. It look great . But now , it not upgrade even already paid. and don't know how to report this problem to Technical Support? Anyone or Support is here... Please Activate my Account to Business Feature. 

 

Thank you for answer and help. Really Appreciate it ! 

1 REPLY 1
AshC
LogMeIn Contributor

Re: Upgrade To Business GOTO MEETING But It is still in FREE Feature. Already Paid, Nothing Upgra...

@RANSokunLTC  It sounds like you have two competing subscriptions there.  Are you able to log into your account online and verify that GoToMeeting Free has been disabled?