VAT charge

[ENA]

Hi! We would like to know why are we being charged 23% tax on our suscription if it is an European intra-community service (LogMeIn Ireland - ENA Portugal). Is it a misunderstanding?  How can I proceed to solve this? Is there any way to get a refund of the VAT charged on the invoices paid so far (5)?

Thank you in advance. 

[AshC]

@ENA  If you are in a location that requires Value Added Tax, then there should be a place for you to enter your VAT # online with your billing information.  Otherwise, you'll want to call into Customer Support for more information about the subscription, as we cannot securely manage billing concerns through this Community forum.

https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 

[ENA]

Thank you. I will contact them!