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marckuhn
Active Contributor

WebCam Redirection in GotoMeeting Studio not recognized all the time

Hi guys

 

we would like to have the GotoMeeting installed on our Citrix Servers with the Xeninstaller. The Webcam redirection is working properly with Google Chrome or Skype for Business. When testing it with GoToMeeting we only receive a "recognizing" and nothing happens. When disabling and enabling the Webcam several times it suddenly works.

 

Does anybody having the same issue or is there anything we could do about it?

 

Many thanks for your help

 

Best regards,
Marc

4 REPLIES 4
ChristianR
New Contributor

Re: WebCam Redirection in GotoMeeting Studio not recognized all the time

Exactly the same problem here.

Having actual 1912Cu1 Citrix VDA with Workspace App 20.10:

 

Any other Webcam-Application (Browser, Teams etc.) working fine with the HDX-Webcam, only GoToMeeting creating trouble.

To proof it is not a firewall or proxy problem i installed a webcam emulation software.

The Software-Webcam works fine in GoToMeeting.

 

While testing i recognized the following:
Starting a Meeting and enable the Webcam: Webcam starts endless circling

Going in Settings and switch to emulated webcam and back--> Citrix Webcam works fine.

 

marckuhn
Active Contributor

Re: WebCam Redirection in GotoMeeting Studio not recognized all the time

Hi Christian

 

we were able to solve the issue. It was a simple thing, as soon as you login with a valid user account it is working just fine.

 

Best regards,

Marc

ChristianR
New Contributor

Re: WebCam Redirection in GotoMeeting Studio not recognized all the time

Hi Marc,

Me and others have this problem directly when creating the Meeting. So i think i am logged in as valid user.
Can you tell me something about you Enviroment:
VDA-Version
Workspace App Version
G2M-Version

Thank you,
Christian
marckuhn
Active Contributor

Re: WebCam Redirection in GotoMeeting Studio not recognized all the time

Hi Christian

 

yes, of course. We have the following configured:

- Citrix CVAD 7 1912 LTSR CU1 (lower than 7.17 doesn't support WebCam Redirection i believe)

- Citrix Workspace 2009

- GoToMeeting Version 10.14.0.18962

 

Like that it is working for us perfectly when logged in with a valid user.

 

Best regards,
Marc