Hi guys
we would like to have the GotoMeeting installed on our Citrix Servers with the Xeninstaller. The Webcam redirection is working properly with Google Chrome or Skype for Business. When testing it with GoToMeeting we only receive a "recognizing" and nothing happens. When disabling and enabling the Webcam several times it suddenly works.
Does anybody having the same issue or is there anything we could do about it?
Many thanks for your help
Best regards,
Marc
Exactly the same problem here.
Having actual 1912Cu1 Citrix VDA with Workspace App 20.10:
Any other Webcam-Application (Browser, Teams etc.) working fine with the HDX-Webcam, only GoToMeeting creating trouble.
To proof it is not a firewall or proxy problem i installed a webcam emulation software.
The Software-Webcam works fine in GoToMeeting.
While testing i recognized the following:
Starting a Meeting and enable the Webcam: Webcam starts endless circling
Going in Settings and switch to emulated webcam and back--> Citrix Webcam works fine.
Hi Christian
we were able to solve the issue. It was a simple thing, as soon as you login with a valid user account it is working just fine.
Best regards,
Marc
Hi Christian
yes, of course. We have the following configured:
- Citrix CVAD 7 1912 LTSR CU1 (lower than 7.17 doesn't support WebCam Redirection i believe)
- Citrix Workspace 2009
- GoToMeeting Version 10.14.0.18962
Like that it is working for us perfectly when logged in with a valid user.
Best regards,
Marc