Webcam Setup just spins

[Baldfiddler]

My laptop webcam (EliteBook) is fine on Microsoft Teams but just does the spinny thing on here, so I have to join by audio only. Any ideas?

[RichMon]

I've run into the same problem with 2 users in my company.  Both are on HP Elitebook 840 G3.  I've updated their camera drivers, bios, but same spinning issue.  The camera works in Cisco Jabber, Microsoft Teams, Skype, but doesn't work in gotomeeting for some reason.

[AshC]

Hi, sorry about the webcam trouble there.

It sounds like you've done some basic troubleshooting on this issue already, and we don't have the hardware you're specifically using.  In this case we'd like to collect some log files from the affected machines.  If you can call directly into Customer Support we can create a case for further examination:  https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151