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New Contributor

Re: Webcam on but not showing video for gotomeeting session

same here. I think indeed somethimg is changed
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LogMeIn Contributor

Re: Webcam on but not showing video for gotomeeting session

Although we don't support this type of set up directly, I will as some colleagues if anything has changed recently within GoToMeeting that may have affected the webcam feeds.

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New Contributor

Re: Webcam on but not showing video for gotomeeting session

Today I have had another look, when opening the camera from Go-To-Meeting the LED goes on as well. 

So it looks to me that Go-to-Meeting is able to access the camera.

 

 

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New Contributor

Re: Webcam on but not showing video for gotomeeting session

We are having the same issue which is becoming a real problem when broadcasting live events and our attendees cannot see the presenter.

We have tried reinstalling the software, reinstalling the cam etc. and it is constantly shows as loading but doesnt ever switch on. However, if you go into the camera settings it will work in the preview box (but still doesnt work for the actual webinar)

I have found one way around it which is still a bit hit and miss but works sometimes.  Instead of launching the webinar, go to 'practice webinar' and the camera works. Launch the live meeting from there and it works. Its worth a try.

I am hoping that Go to will be able to solve this one soon

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LogMeIn Contributor

Re: Webcam on but not showing video for gotomeeting session

@NWP  Can you help us investigate further by confirming the affected devices in use, and the GoToMeeting software version there?

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New Contributor

Re: Webcam on but not showing video for gotomeeting session

The version is 10.14.0 Build 18962

 

The LED is active and camera keeps loading

https://imagebucket.io/uploads/5h8xh/

 

is there more you need to see/ know?

We had a support case on 18/11/2020 

Casenumber: 14410064

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New Contributor

Re: Webcam on but not showing video for gotomeeting session

any updates on this problem?