@RobbP What about in the GoToMeeting preferences-- do you see the camera feed there? If so, are there any local webcam settings on the HP laptop?
I can see the laptop webcam as a selection in preferences, but when I select it, all I get is the revolving circle like it is trying to process the selection.
@RobbP That's very strange that it works when you toggle the webcam option quickly. I'm not aware of this affecting any other systems like that, and would like to see if we can gather log files from your PC through a Customer Support interaction. Give us a call when you have about 30 minutes to troubleshoot.
If it is, try unplugging it and then plugging it back in to make sure GoToMeeting detected it. If it is still not working, then there might be an issue with your webcam itself. The wrong device is selected. Check the Webcam tab in your toolbar or Control Panel and use the drop-down menu to select your webcam.
Hi! I have the same issues. With my jelly comb webcam I don´t get a video in the gotomeeting app. In a web session, Zoom, Teams etc. everything works. It also works when I use a microsoft webcam. I need help because I have 30 jelly webcams and the most are working. I only have the problem at some workstations
The installed version is 10.15.0 Build 19228
@bws_mb What webcam models are you working with there? Are there any driver updates for the system or webcam firmware?
I was able to get tech support to help me with this. Turns out *all* apps related to GotoMeeting had to be uninstalled and reinstalled. I knew of one, and had previously uninstalled and re-installed it. But there are another one that I didn't know about. After reinstalling everything, the system asked if I wanted to let GoToMeeting have access to the camera, which I did, and then it started working.
This problems has been fixed for me. I am good.
Thanks Tech Support!
@AshC I work with the following Jelly Comb webcams:
- W10 1080P HD Webcam Pro
- W06 1080P HD Webcam Pro
Both have the same problems and i don´t get any firmware or driver updates by jelly comb.