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AshC
LogMeIn Contributor

Re: Webcam on but not showing video for gotomeeting session

@bws_mb  Which OS have you tried this on?

 

Is there an option to lower the resolution on the webcams, perhaps in their own settings on the local computer?

bws_mb
New Contributor

Re: Webcam on but not showing video for gotomeeting session

Hello AshC, 

 

we have Windows 10 20H2 on all PCs. I think I don´t have a possibility to change the resolution. There is no software available für the webcam.

BCSTech
New Contributor

Re: Webcam on but not showing video for gotomeeting session

@RobbP 

We're having the same issue within our XenDesktop environment.  I was curious what were all of the G2M related apps that you had to uninstall reinstall?

I've tried uninstalling GoToOpener and GoToMeeting then reinstalling, but that did not resolve our issue.  Like some others, if we turn the camera off and back on quickly it gets picked up by G2M.

RobbP
Active Contributor

Re: Webcam on but not showing video for gotomeeting session

It only worked for a little while and then went ack to not working again.  I'm giving up on G@M.  Too much trouble to get working.  Zoom worked right out of the box with no problems., so I'm going back to them.