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Doug Christoffe
New Contributor

Webcams limit?

Is GoToMeeting limited to only 6 webcam users at a time? One of our users reported today: "We were having a chat today (7 of us) and only 6 could use their webcams at any one time."
1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
LogMeIn Manager

Re: Webcams limit?

Hi Doug,
[UPDATED]
Yes, GoToMeeting with HDFaces currently only supports displaying up to 25 webcams at a time (though features can vary depending on your GoToMeeting plan selection).

 

** iOS GoToMeeting Mobile apps are limited to 6 webcams at a time currently, while Android will show you who's talking at all times.

 

 

Glenn is a member of the LogMeIn Community Care Team.

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70 REPLIES 70
GlennD
LogMeIn Manager

Re: Webcams limit?

Hi Doug,
[UPDATED]
Yes, GoToMeeting with HDFaces currently only supports displaying up to 25 webcams at a time (though features can vary depending on your GoToMeeting plan selection).

 

** iOS GoToMeeting Mobile apps are limited to 6 webcams at a time currently, while Android will show you who's talking at all times.

 

 

Glenn is a member of the LogMeIn Community Care Team.

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View solution in original post

Jeanette Esau
New Contributor

Re: Webcams limit?

Hi, is that the same limit for GoToMeeting without HDFaces?

Thanks,
Jeanette
GlennD
LogMeIn Manager

Re: Webcams limit?

Hi Jeanette,

Sorry, I'm not sure what you mean? HDFaces is what allows you to share your webcams through GoToMeeting, it's the feature.
Glenn is a member of the LogMeIn Community Care Team.

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Jeanette Esau
New Contributor

Re: Webcams limit?

Hi Glenn,

Oh, I see. For some reason I thought HDFaces is an add-feature (that there was "regular webcam sharing" and "deluxe" with HDFaces.

Thanks. I see that this has been answered above: 6 webcams at a time.

Jeanette
Susanne Pirolli
New Contributor

Re: Webcams limit?

This reply was created from a merged topic originally titled
additonal webcams.


my gtm is only allowing 6 webcams to appear when we have a plan for 25 attendees. what am I doing wrong?
Susanne Pirolli
New Contributor

Re: Webcams limit?

never mind. I see the answer above
Ian Altman
New Contributor

Re: Webcams limit?

We paid for a yearly subscription thinking that we could have 25 people in a video conference - but in reality it's on 6! Feeling ripped off.
GlennD
LogMeIn Manager

Re: Webcams limit?

Hi Ian, sorry you feel that way. We do state "Share up to six video feeds per session." on the website and in our documentation.
Glenn is a member of the LogMeIn Community Care Team.

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Michael Meyer
Active Contributor

Re: Webcams limit?

Is there a plan to increase the limit ?
We need more than 6 Webcampictures.
I would prefer a lower resolution and more simultan webcampictures.
Otherwise we would have to look for another provider.
As a software developer I think it can't be difficult to serv the option "lower resolution but more webcampictures".