Hello Glenn (or other Citrix leader), I see the last reply on this subject was 7 months ago. I'm hoping for an update on this.
We've used GoToAssist for years and recently started using GoToMeeting, GoToWebinar, GoToTraining. Our president's staff has been using GoToMeeting with good success. (only 4 people are remote, the others are on site)
I finally convinced our Sales Staff (16 people) to use this for their meetings. Previously they used a teleconference, via 800 number. But I demo'd for a few of them how using their webcam they can see each other - which helps with attentiveness to the meeting.
To our dismay the 7th person was blocked. When I started searching if this was a known issue I see that it's a limitation. Yet the advertised capability is "up to 100 attendees". I did follow two links on that advertisement, and upon clicking the "learn more" link, then "see faces" link, I do see that the 4th bullet says "six video feeds" is the limit.
We pay $3,792 per year for our GoToXXX services and I find it really surprising to be limited to 6 video attendees.
Is there any way this can be increased? Thank you! Dana
Hi Glenn. We pay more than 5000 $ per year for GotoXXXX services and the feature request for more webcams is older than 2 years. I have also posted the request 9 month ago. Could you please provide more informations why this is so ? Bandwidth should be no problem in 2015.